Privacy Policy

Patriot Metal Roofing LLC (“Patriot,” “we,” “us,” or “our”) is a residential metal roofing company serving homeowners in and around the Charlotte Metro and Lake Norman area of North Carolina. We operate by appointment from a virtual office and do not maintain a public storefront. This Privacy Policy describes how we collect, use, and protect information when you visit our website or request an estimate from us.

Information We Collect

When you fill out a form on our site or contact us, we may collect:

• Your name
• Phone number
• Email address
• Home address or service area ZIP
• Details about your roof or project that you choose to share
• Your preferred date and time for a phone call, if you book one

We also collect limited technical information automatically when you visit the site, such as your IP address, browser type, device type, referring page, and pages viewed.

How We Use Your Information

We use the information you provide to:

• Contact you to schedule and confirm your Estimate Prep Call
• Walk through your prepared estimate on the Estimate Review Call
• Send you a written estimate after the Review Call
• Follow up about your project, our process, and any questions you have
• Send appointment reminders and service updates by call, text, or email
• Improve our website, marketing, and customer experience

SMS / MMS Messaging

By providing your phone number and checking the consent box on our forms, you expressly consent to receive SMS and MMS messages from Patriot Metal Roofing related to your estimate, your appointments, our process, and our services. Messages may be sent using automated technology, including an automated dialing system (ATDS). You are not required to consent as a condition of purchasing any goods or services.

• Messages are sent by Patriot Metal Roofing
• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out. Reply HELP for help.
• To opt out by other means, email info@patriotmetalroofing.com with subject “SMS Opt-Out” and include your phone number.
• Consent to receive messages is not a condition of any purchase

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their own marketing. Mobile opt-in data and consent will not be shared with any third party for marketing purposes.

Cookies and Tracking

Our site uses cookies and similar technologies for analytics, advertising measurement, and to understand how visitors use the site. This includes tools such as the Meta Pixel, Hyros, PostHog, and conversion tracking inside our customer relationship system. These tools may collect information about your device, your browsing, and your interactions with our pages and ads. You can control cookies through your browser settings.

Service Providers and Third Parties

We share information with trusted service providers that help us run our business. These include:

• GoHighLevel — customer relationship management (CRM) and SMS delivery
• Resend — transactional and marketing email delivery
• Meta (Facebook) Pixel — ad measurement and conversion tracking
• Hyros — ad attribution and conversion tracking
• PostHog — product analytics and behavior tracking
• Web hosting providers and, where applicable in the future, payment processors

These providers only receive the information they need to perform their services for us, and they are expected to protect it. We may disclose information if required by law, to enforce our agreements, or to protect the rights, property, or safety of Patriot, our customers, or others.

Data Retention and Security

We generally retain contact and lead information for up to 3 years following last contact, after which it is deleted or anonymized unless a legal obligation requires longer retention. We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, or opt out of certain uses.

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what we collect, the right to deletion, and the right not to be discriminated against for exercising those rights. We do not sell your personal information as defined by the CCPA.

Residents of Virginia, Colorado, and other states with applicable privacy laws may have similar rights to access, correct, or delete their personal information. Contact us using the information below to exercise any of these rights.

Children

Our site and services are intended for homeowners who are at least 18 years old. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Continued use of the site after changes are posted means you accept the updated policy.

Contact Us

Questions about this Privacy Policy or your information? Reach out:

Patriot Metal Roofing LLC
1914 J N Pease Pl
Charlotte, NC 28262
(980) 447-5318
info@patriotmetalroofing.com